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Lightstep from ServiceNow Logo

Get control of your monitoring costs

$0 per host, $0 per container, $0 per user

Billed annually
Billed monthly

Community

Free for everyone

$0

/active service/month

Features include:
  • Get started in minutes

  • Instrument with one line of code

  • Limited data ingest and retention

  • Community-based support

Teams

Get started with observability

$115

/active service/month

Everything in Community plus:
  • World-class distributed tracing

  • Infra, app, and custom metrics

  • Complete system visibility

  • Rapid incident resolution

Enterprise

Observability at any scale

Contact us to get pricing information and for volume discounts

Includes everything in Teams plus:
  • Unlimited data and cardinality

  • Customized onboarding and training

  • Access to OpenTelemetry experts

  • Dedicated 24/7 support team

Monitoring and observability

Community

Teams

Enterprise

Dashboards

Alerting with context

Infrastructure, application, runtime, cloud, third-party metrics ingestion

Limited

Unlimited tracing (complete visibility from mobile / web to database)

Limited

SLI tracking

Limited

Investigating

Real-time querying

Grouping/filtering on any tag combinations

Service and operation maps

Inferred service maps

Deviation and baseline comparisons

Change Intelligence insights

Limited

Historical querying

Limited

Data extensibility and storage

Unlimited cardinality

Data retention

28 days

90 days

Custom

API access

Limited

Custom webhooks

Limited

Easy Ingest

AWS / Cloudwatch

Prometheus / Grafana

Datadog / statsd

Jaeger / Zipkin

OpenTelemetry (OTLP) support

Enterprise ready

SOC 2 certified

GDPR compliant

Admin and user controls

Limited

Sign in with Google

Limited

RBAC

Not supported

SAML

Not supported

Not supported

Support

In-app chat

Designated shared Slack support channel

Not supported

Team training support

Not supported

Limited

Full support

Access to OpenTelemetry experts

Not supported

Not supported

Lightstep Quickstart

Not supported

Not supported

Designated technical account manager

Not supported

Not supported

Billed annually
Billed monthly

Free

Available at $0 for anyone, anywhere

$0

/active service/month

Features include:
  • Unlimited users

  • 2 service definitions

  • 2 teams with 2 on-call schedules and escalation policies

  • Unlimited responder & stakeholder notifications

RECOMMENDED PLAN

Standard

Everything you need to respond to incidents

$40

/active service/month

Includes everything in Free, plus:
  • Unlimited users

  • Unlimited service definitions and only pay for what you use

  • Unlimited on-call schedules & escalation policies

  • Unlimited responder & stakeholder notifications including text, SMS and phone

Pro

Everything you need to respond to incidents

$70

/active service/month

Includes everything in standard, plus:
  • Custom roles and permissions

  • Advanced analytics, custom reports, and dashboards

  • AI/ML – enhanced workflows for alert/incident enrichment, insights, and resolution

Capabilities

Free

Standard

Pro

Service Definitions

2

Unlimited

Unlimited

User & Team Administration (SSO, Profile Management)

2 Teams, unlimited users

Custom roles & permissions.

Schedules & Escalation Policies​ (Schedule & Policy Management, Comm Playbooks)​

2 on-call schedules

Unlimited

Unlimited

Responder & Stakeholder Notifications​ (Mobile push, email, SMS)​

Unlimited responder. Unlimited stakeholder. 100 SMS and voice messages/month.

Unlimited responder​. Unlimited stakeholder.

Unlimited responder​. Unlimited stakeholder.

Alert Detection (Pre-built event, Inbound API, and Email integrations)​

Alert Management (Rules, Enrichment, Grouping)

Incident Investigation (Workspace, Timeline, Dependencies, Integrations with ServiceNow and DevOps tools)​

Collaboration (Slack, Zoom)

Postmortems

Automation Actions via 3rd party systems | Coming soon

Not available

Outbound Webhooks | Coming soon

Transaction limits

Analytics & Reporting​

Pre-built​​

Pre-built​​

Advanced Analytics & Custom reports​ | Coming soon

Service Level Management – SLA, SLO, SLI, Error Budget | Coming soon

Not available

Predictive Intelligence​. Notify the right teams and people with AI for intelligent alert routing and grouping and give them in-context recommendations, based on past incidents. | Coming soon

Not available

Not available

Alert Retention​​

3 months

3 months

3 months

Frequently asked questions

Lightstep sounds like a lovely idea