Lightstep from ServiceNow Logo





Lightstep from ServiceNow Logo

Get control of your monitoring costs

$0 per host, $0 per container, $0 per user

Billed annually
Billed monthly


Free for everyone


/active service/month

Features include:
  • Get started in minutes

  • Instrument with one line of code

  • Limited data ingest and retention

  • Community-based support


Get started with observability


/active service/month

Everything in Community plus:
  • World-class distributed tracing

  • Infra, app, and custom metrics

  • Complete system visibility

  • Rapid incident resolution


Observability at any scale

Contact us to get pricing information and for volume discounts

Includes everything in Teams plus:
  • Unlimited data and cardinality

  • Customized onboarding and training

  • Access to OpenTelemetry experts

  • Dedicated 24/7 support team

Monitoring and observability





Alerting with context

Infrastructure, application, runtime, cloud, third-party metrics ingestion


Unlimited tracing (complete visibility from mobile / web to database)


SLI tracking



Real-time querying

Grouping/filtering on any tag combinations

Service and operation maps

Inferred service maps

Deviation and baseline comparisons

Change Intelligence insights


Historical querying


Data extensibility and storage

Unlimited cardinality

Data retention

28 days

90 days


API access


Custom webhooks


Easy Ingest

AWS / Cloudwatch

Prometheus / Grafana

Datadog / statsd

Jaeger / Zipkin

OpenTelemetry (OTLP) support

Enterprise ready

SOC 2 certified

GDPR compliant

Admin and user controls


Sign in with Google



Not supported


Not supported

Not supported


In-app chat

Designated shared Slack support channel

Not supported

Team training support

Not supported


Full support

Access to OpenTelemetry experts

Not supported

Not supported

Lightstep Quickstart

Not supported

Not supported

Designated technical account manager

Not supported

Not supported

Frequently asked questions

How does Lightstep Observability pricing work?

Lightstep pricing is built for scale. While other vendors charge for hosts, containers, or even users, Lightstep does not. Instead, we price based on your number of active services.

Why does Lightstep price by active services?

Pricing by active service allows for predictable pricing that supports monitoring and observability at scale. Teams can adopt CI/CD and other DevOps best practices without increasing spend.

What is an active service?

An active service is a single component of a software application (often a microservice) that provides specific functionality, such as an authentication or checkout service. You can have an unlimited number of deployed service instances. For billing purposes, only the actual service (by name) is counted.

What is included with each active service?

1,000 GB of span dataspan data per month, 10,000 Active Time SeriesActive Time Series per month, and 10 streamsstreams.

What happens if I run multiple instances of a service? Will I be charged for each?

Even if you run 1,000s of instances of a service, you will only be charged for one.

Does Lightstep have an agent?

No. Lightstep is agentless. We ingest 100% of your unsampled data. (People seem to like this.) You can get started in minutes with our OpenTelemetry LaunchersOpenTelemetry Launchers, instantly migrate from JaegerJaeger, ZipkinZipkin, or PrometheusPrometheus, or transfer your metrics from AWS CloudwatchAWS Cloudwatch or DatadogDatadog.

Can you ingest 100% of my traces?


What languages does Lightstep support?

Lightstep supports Python, Go, Java, Node, C++, Ruby, .Net, and most common programming languages.

Can you share an excellent meme about observability?


Do I have to sign up for an account to try Lightstep?

Nope! You can resolve a performance regression, investigate a metric spike, debug an error, or monitor a deployment with our interactive sandboxinteractive sandbox.

Lightstep sounds like a lovely idea