Billed annually
Billed monthly
Features include:
Get started in minutes
Instrument with one line of code
Limited data ingest and retention
Community-based support
Teams
Get started with observability
$115
/active service/month
Everything in Community plus:
World-class distributed tracing
Infra, app, and custom metrics
Complete system visibility
Rapid incident resolution
Enterprise
Observability at any scale
Contact us to get pricing information and for volume discounts
Includes everything in Teams plus:
Unlimited data and cardinality
Customized onboarding and training
Access to OpenTelemetry experts
Dedicated 24/7 support team
Compare all features
Monitoring and observability | Community | Teams | Enterprise |
|---|---|---|---|
Dashboards | |||
Alerting with context | |||
Infrastructure, application, runtime, cloud, third-party metrics ingestion | Limited | ||
Unlimited tracing (complete visibility from mobile / web to database) | Limited | ||
SLI tracking | Limited | ||
Investigating | |||
Real-time querying | |||
Grouping/filtering on any tag combinations | |||
Service and operation maps | |||
Inferred service maps | |||
Deviation and baseline comparisons | |||
Change Intelligence insights | Limited | ||
Historical querying | Limited | ||
Data extensibility and storage | |||
Unlimited cardinality | |||
Data retention | 28 days | 90 days | Custom |
API access | Limited | ||
Custom webhooks | Limited | ||
Easy Ingest | |||
AWS / Cloudwatch | |||
Prometheus / Grafana | |||
Datadog / statsd | |||
Jaeger / Zipkin | |||
OpenTelemetry (OTLP) support | |||
Enterprise ready | |||
SOC 2 certified | |||
GDPR compliant | |||
Admin and user controls | Limited | ||
Sign in with Google | Limited | ||
RBAC | Not supported | ||
SAML | Not supported | Not supported | |
Support | |||
In-app chat | |||
Designated shared Slack support channel | Not supported | ||
Team training support | Not supported | Limited | Full support |
Access to OpenTelemetry experts | Not supported | Not supported | |
Lightstep Quickstart | Not supported | Not supported | |
Designated technical account manager | Not supported | Not supported | |
Billed annually
Billed monthly
Features include:
Unlimited users
2 service definitions
2 teams with 2 on-call schedules and escalation policies
Unlimited responder & stakeholder notifications
RECOMMENDED PLAN
Standard
Everything you need to respond to incidents
$40
/active service/month
Includes everything in Free, plus:
Unlimited users
Unlimited service definitions and only pay for what you use
Unlimited on-call schedules & escalation policies
Unlimited responder & stakeholder notifications including text, SMS and phone
Includes everything in standard, plus:
Custom roles and permissions
Advanced analytics, custom reports, and dashboards
AI/ML – enhanced workflows for alert/incident enrichment, insights, and resolution
Compare all features
Capabilities | Free | Standard | Pro |
|---|---|---|---|
Service Definitions | 2 | Unlimited | Unlimited |
User & Team Administration (SSO, Profile Management) | 2 Teams, unlimited users | Custom roles & permissions. | |
Schedules & Escalation Policies (Schedule & Policy Management, Comm Playbooks) | 2 on-call schedules | Unlimited | Unlimited |
Responder & Stakeholder Notifications (Mobile push, email, SMS) | Unlimited responder. Unlimited stakeholder. 100 SMS and voice messages/month. | Unlimited responder. Unlimited stakeholder. | Unlimited responder. Unlimited stakeholder. |
Alert Detection (Pre-built event, Inbound API, and Email integrations) | |||
Alert Management (Rules, Enrichment, Grouping) | |||
Incident Investigation (Workspace, Timeline, Dependencies, Integrations with ServiceNow and DevOps tools) | |||
Collaboration (Slack, Zoom) | |||
Postmortems | |||
Automation Actions via 3rd party systems | Coming soon | Not available | ||
Outbound Webhooks | Coming soon | Transaction limits | ||
Analytics & Reporting | Pre-built | Pre-built | Advanced Analytics & Custom reports | Coming soon |
Service Level Management – SLA, SLO, SLI, Error Budget | Coming soon | Not available | ||
Predictive Intelligence. Notify the right teams and people with AI for intelligent alert routing and grouping and give them in-context recommendations, based on past incidents. | Coming soon | Not available | Not available | |
Alert Retention | 3 months | 3 months | 3 months |
