Lightstep Incident Response is currently in Early Access and completely free to use.

Pricing tiers will be introduced at the market launch. Our goal is to price based on the value we add to your team, tied to actual usage. Our accountants are busy crunching numbers, but we'd love for you to give us a hand. Pricing and packaging are subject to change for market launch.

Standard

Everything you need to respond to incidents
  • Unlimited service definitions

  • Pre-built user & team definitions

  • Unlimited on-call schedules & escalation policies

  • Unlimited responder & stakeholder notifications

  • Alert detection & management

  • Incident investigation

  • Collaboration integrations with Slack, Teams, and Zoom

  • Pre-built analytics & reporting

Pro

Advanced incident response at scale
  • Everything in Standard

  • Custom roles and permissions

  • Advanced analytics and custom reports

  • Predictive intelligence with similarity, classification, and AI search

Full Feature list

Pricing & packaging subject to change for market launch.

Capabilities

Standard

Pro

Service Definitions

Unlimited

Unlimited

User & Team Administration (SSO, Profile Management)

Custom roles & permissions

Schedules & Escalation Policies (Schedule & Policy Management, Comm Playbooks)

Unlimited

Unlimited

Responder & Stakeholder Notifications

Unlimited

Unlimited

Alert Detection (Pre-built event, Inbound API, and Email integrations)

Alert Management (Rules, Enrichment, Grouping)

Incident Investigation (Workspace, Timeline, Dependencies, Integrations with ServiceNow and DevOps tools)

Collaboration (Slack, Teams, Zoom)

Postmortem | Coming soon

Automation Actions via 3rd party systems

Outbound Webhooks | Coming soon

Analytics & Reporting

Pre-built

Advanced analytics & custom reports

Dashboards

Service Level Management (SLA, SLO, SLI, Error Budget) | Coming soon

Predictive Intelligence (Similarity, Classification, AI Search)

Ready to join the future of uptime?

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