How Incident Response Works

Everything you need to resolve incidents with less toil and build a culture of resilience.

Investigate and learn as one team

Investigate your incidents (coming soon)

Build a culture of resilience by encouraging learning through incident reports and post-mortems to uncover insights and prevent similar issues from happening again.

    Integrate your tools

    Connect your existing tools

    Integrate your favorite tools with pre-built connectors for the most popular Enterprise and DevOps applications, or build your own with our robust APIs.

      Collect & view incident insights

      Get immediate service-level insights

      Collect and view incident insights from every system and service your team is accountable for and prioritize them using filtering and sorting tools.

      Set up escalation policies

      Plan ahead with escalation policies

      Set custom rule paths or write playbooks to create a set of actions for different priority levels that automatically respond to outages. 

      • Use pre-made escalation policy templates  

      • Build custom rule paths   

      • Set unlimited escalation policies for priority levels

      Add your team

      Add your team and set up automated on-call schedules

      Enable faster communication and reduce friction between cross-functional teams by bringing everyone’s calendar in one platform across all devices.

      Profile set up

      Build your personal incident response profile

      Work the way you like with individualized settings and preferences for alerts, notifications, and on-call scheduling.

        Ready to join the future of uptime?

        Try Lightstep Incident Response today
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