How Incident Response Works

Integrate your tools

Bring alerts from your favorite tools into Lightstep Incident Response with pre-built connectors for the most popular Enterprise and DevOps applications like AWS and Datadog, or build your own with our robust APIs.

Contact the right people

In ‘On-call teams’, synchronize everyone’s schedule onto a shared calendar so you can contact the right people when you need them. 

Receive a notification

A mobile alert pops up. Now what? Lightstep Incident Response automatically invites you and your team to a dedicated channel based on pre-built collaboration playbooks. Everyone moves seamlessly from mobile to desktop with an in-app option to work on desktop. Add additional responders from within the alert page using your collaboration tool integration.

Assess the issue

Lightstep Incident Response immediately pinpoints the issue and uses machine learning to group alerts under the ‘related alerts’ tab. From there, the right people can collaborate and respond.

Automate response actions

Lightstep Incident Response can work alongside your team by automatically triggering response actions covering everything from triage and collaboration to notification and remediation through web services. Create these response rules in ‘Automation’.

Escalate alerts

If a responder does not acknowledge an alert within their allotted time, you can establish who to escalate the alert to in ‘On-call teams’ section labeled ‘Escalation Policy’. Set up your escalation alerts in advance to deploy automatically.

Escalate incidents directly to ServiceNow

Users have access to the natively-built Lightstep/ServiceNow integration which allows you to escalate incidents to the right team in ServiceNow. Incident updates are synchronized both ways, so teams can collaborate from their own platform. Plus, import user, team, and service information directly into Lightstep Incident Response.