Severity and state mappings for vRealize Operations

Alert priority and resolution state mapping between vRealize Operations and Incident Response.

vRealize Operations alert priority mapping

vRealize Operations's alert priority is based on one field in the payload.

The field of interest is criticality.

vRealize Operations payload field vRealize Operations payload value Incident Response alert priority value
criticality Critical Critical
Immediate Major
Warning Warning
Information Information

vRealize Operations resolution state mapping

The field of interest is status.

vRealize Operations payload field vRealize Operations payload value Incident Response alert resolution state value
status Active New
Canceled Closed
Note: If you require any other severity and state mappings, use the Generic webhook integration.