View the change history of a service
View the changes made to a service. Change history is useful for maintenance, planning, or troubleshooting procedures.
Before you begin
Role required: Responder, Manager, or Administrator
You must have the ServiceNow sn_change_read role.
About this task
A service can be created in Incident Response. If you integrate Incident Response with ServiceNow, you can also import services from ServiceNow enterprise instance. Services imported from ServiceNow enterprise instance will have change history associated with them. You can view those changes in the Changes tab.
- Log in to Lightstep Incident Response.
On the navigation pane, select Services.
Click the name of the service you want to edit.
The service page appears.
Click the Changes tab.
You can view the change history of the service.
Each change record has associated alert and incident. Find the change history of an alert undertab.
Find the change history of an incident undertab.