View the change history of a service
View the changes made to a service. Change history is useful for maintenance, planning, or troubleshooting procedures.
Before you begin
Role required: Responder, Manager, or Administrator
You must have the ServiceNow sn_change_read role.
About this task
A service can be created in Incident Response. If you integrate Incident Response with ServiceNow, you can also import services from ServiceNow enterprise instance. Services imported from ServiceNow enterprise instance will have change history associated with them. You can view those changes in the Changes tab.
Note: Change history will be shown only for the users imported from ServiceNow enterprise. Services created in Incident Response are new and without any previous history.
Hence, the Changes tab will not show any
information.