View an Incident Response alert
View all acknowledged and unacknowledged alerts in the system.
Before you begin
Role required: Responder, Manager, or Administrator
- Log in to Incident Response.
On the left navigation pane, click Alerts.
Note: Initially, the alerts page is empty, until you ingest alerts from a third-party integration.
See Integrations in Incident Response for more information on setup and ingestion.
View the alerts list.
Sort the alert list view by:
You can filter the listings using the Filters button in the header.Note:
- Priority (asc)
- Priority (desc)
- Elapsed Time (asc)
- Elapsed Time (desc)
- Number (asc)
- Number (desc) - Default
Filters for the same fields evaluate as AND, filters for different fields evaluate as OR. For example, if you filter for Priority and State is Open, the filter evaluates as P1-Critical OR P2-High OR P3-Moderate AND State Open.
The default filter is Open Alerts so closed alerts do not appear in the list unless selected.
If you click Alerts in the left navigation, it defaults to all Open alerts. If you use the back arrow button in your browser, the filter choices are retained.
Activate the Actions menu to perform bulk acknowledge, promote, close, or group actions using the list check boxes.
The Actions list menu gives you options for them.
See Manually group Incident Response alerts for more information on grouping alerts and their results.
See Promote an Incident Response alert to an incident for more information on promoting alerts and their results.
Click the information icon to the left of an alert for a preview.
The fly-out screen contains the alert header including tags, Details, and Activity areas of the alert. See Alert workspace for more information on those fields.
The More actions menu in the fly-out contains all the same options as the Alert form as well as Show full details which opens the full alert form.
You can edit the Service, Priority, or Incident fields and Save.
Click an alert in the alert list view.
The alert form contains not only the information related to the alert but options to search for further information and take actions. See the following example of an acknowledged alert.
Only an acknowledged alert can be promoted to an incident. See Promote an Incident Response alert to an incident for more information.Once you acknowledge it, the alert is assigned to you and you can:
- Promote to Incident: (hidden if there is already an incident).
- Close: Closes the alert.
- Save: Saves all changes.
- From the More actions menu, you can:
- Unacknowledge: Unassigns the alert.
- Reassign: Reassigns the alert to another responder, manager, or administrator.
- Assign team: Assigns the alert to another team.
View the Compose panel to add Work notes.
View the Alert timeline panel for system activity
including Work notes.
- Add or view attachments using the icon in the upper right of the Attachments panel. This icon opens or hides the column.
View the Collaboration panel using the collaboration
icon . This icon opens or hides the column.
- Start or join an available Zoom meeting.
- Start or join an available Slack channel.
- Add responders to the alert.
See Alert workspace for more information on each of the actions listed.