User roles and responsibilities in Incident Response
With user roles, you can grant users access to different sections of the Incident Response application.
Roles | Responsibilities |
---|---|
Administrator |
Administrators have account ownership. They manage the account subscription settings and billing. They are the first user to sign up for a domain. There can be multiple users with the administrator role. Administrators can perform the following actions:
|
Manager |
Managers oversee a team of responders. Managers assign responders to the team on-call schedule and escalation policies. Managers ensure resilience across all the systems and the DevOps workflows. Managers can perform the following actions:
|
Responder |
Responders are the individuals who are on call. They diagnose and remediate alerts and incidents. Responders can only access the alerts on the services assigned to they teams which they are part of. They can only view the integrations they created. For security reasons, they cannot view or copy webhooks from integrations they did not create. Responders can perform the following actions:
|
Stakeholder |
Stakeholders are read-only users. They cannot create or modify any operational data. They cannot be a part of a team, escalation, or schedule. Stakeholders are only able to manage their own profile settings. They can use Incident Response to stay up to date on the health and availability of services. Stakeholders can perform the following action:
|
User roles reference list
Functionality | Administrator | Manager | Responder | Stakeholder | |
---|---|---|---|---|---|
Sections | |||||
Home Page | Yes | Yes | Yes | Yes | |
View Alerts List | Yes | Yes | Yes | No | |
Update incident or alert | Yes | Yes | Yes | Read-only for alerts and incidents. Can do the following:
|
|
View Incident List | Yes | Yes | Yes | Yes | |
Delete Incident | Yes | No. Can only close incidents. | No. Can only close incidents. | No | |
Create Incident | Yes | Yes | Yes | No | |
Promote Alerts to Incidents | Yes, on any alert and any service. | Yes, on any alert associated to a team they are part of. | Yes, on any alert associated to a team they are part of. | No | |
Home page | View | Yes. Can view the following:
Note: If no incidents are found then an option is provided to create new
incident. |
Yes. Can view the following:
Note: If no incidents are found then an option is provided to create new
incident. |
Yes. Can view the following:
Note: If no incidents are found then an option is provided to create new
incident. |
Yes. Can view the following:
A user with the stakeholder role cannot view Alerts list and My teams. |
Teams | |||||
View Teams | Yes | Yes | Yes | Yes | |
Create Teams | Yes | Yes | Yes | No | |
Manage Team | Yes. Can manage any team. | Yes, only on the teams they created or are assigned as the manager. Can only assign their own services to a team. | Yes, only on the teams they created. | No | |
Teams On-Call | Yes, on any team. | Yes, only on the teams they created or are assigned as the manager. | Yes, only on the teams they created. | No | |
Escalation | Yes, on any team. | Yes, only on the teams they created or are assigned as the manager. | Yes, only on the teams they created. | No | |
Invite Team members (not stakeholders) | Yes, on any team. | Yes, for the teams they created or for the teams they are a part of. | Yes, for the teams they created or for the teams they are a part of. | No | |
Delete Team | Yes, on any team. | Yes, only on the teams they created or are assigned as the manager. | Yes, only on the teams they created. | No | |
User Profiles | |||||
User profile - Edit | Yes | Yes | Yes | Yes | |
Profile Info - Other user | Yes | Able to edit Responder and stakeholder user profiles. | Can only view. | Can only view. | |
Notification preference - Other user | No access to view the notification preferences of other users. | No access to view the notification preferences of other users. | No access to view the notification preferences of other users. | No access to view the notification preferences of other users. | |
Time off - Other user | Yes | Yes, access to view, read, and set time-off for their team members. | Yes to read. No to make any changes. | Yes to read. No to make any changes. | |
Settings - Other user | Yes | No | No | No | |
Change User Role | Yes, access to change the role of any user. | No | No | No | |
Invite New Users to Incident Response | Yes | Yes, user with the manager role or below. | No | No | |
Deactivate User | Yes | No | No | No | |
Delete/Remove User | Yes | No | No | No | |
Services | |||||
Create Services | Yes | Yes | Yes, within their team. | No | |
Create Integrations | Yes, on all services. | Yes, only the services they have created or services associated with the team they manage. | Yes, only the services they created. | No | |
View All Services | Yes, on all services. | Yes. Can view all services. | Yes. Can view all services. | Yes. Can view all services with minimal information — Service name and on-call team. | |
View My Services | Yes, on all services. | Yes. Can view only the services assigned to the teams they are part of, or they are the owner of. | Yes. Can view the services assigned to the teams that they are part of, or they are the owner of. | No | |
Modify Services | Yes, on all services. | Yes. Can modify only the services assigned to their team or that they created. Can only assign their own services to a team. | Yes. Can only modify the services they created. | No | |
View Integrations | Yes, on all integrations. | Yes. Can view all integrations. | Yes. Can view all integrations associated with the services assigned to their team or the integrations they created. | No | |
Modify Integrations | Yes, on all integrations. | Yes. Can modify only the integrations assigned to their team or created by them. | Yes. Can only modify the integrations they created. | No | |
Delete Services | Yes, on any team. | Yes, only the services assigned to their team or created by them. | Yes. Can only delete the services they created. | No | |
Delete Integrations | Yes, on any teams. | Yes, only the integrations on services associated to their team. | Yes, only the integrations they created. | No |