Configure the webhook in

Configure webhook endpoints so that can use the endpoint to communicate with Incident Response.

Before you begin

Role required: Responder, Manager, or Administrator

About this task

Note: While this integration with a third-party product is supported, the documentation here is based upon information provided by that third-party. More current information about the operation of that third-party’s system may be available from them directly.


  1. Log in to your application console.
  2. Navigate to Notifications > Integrations.
  3. Click New Profile.
  4. In the Add Integration Profile dialog box, from the Provider Type list, select Custom Postback URL (Webhook).
    Add integration profile.
  5. In the form, fill in the fields.
    Field Description
    Name Name for the webhook integration profile.
    URL Webhook URL copied from Incident Response.
    Details for the webhook integration.
  6. Click Save.
  7. Optional: To test the connection, click Start Test.
    Testing the connection will not create alerts in Incident Response.


When alerts are triggered in from the monitoring checks, alerts are created in Incident Response.

What to do next

Closing an alert

In, alert IDs are different for when an alert is raised and when it is closed. So the alerts have to be closed manually in LIR. To close an alert, follow the steps given in Close an alert.