Rotate members in an on-call shift

Rotate team members in an on-call shift to distribute team accountability and responsibility for handling issues.

Before you begin

Role required: Responder, Manager, or Administrator

Note: Only the responder who created the team, the manager of the team, or an administrator can edit rotation of a shift.

About this task

The Rotate Members field appears only when you have more than one primary member or more than one pair of primary and backup members in a shift. Rotation happens between sets of primary and backup members and not between the primary and backup member of the same set. Incident Response supports only daily or weekly rotation. By default, the rotation is set to be a weekly rotation.

Procedure

  1. Log in to Incident Response.
  2. On the navigation pane, click On-call teams.
    The On-call teams landing page from where you can search for a team, sort teams, or create a new team.
  3. Click the team's card whose on-call team members you want to rotate in a shift.
    By default, the On-call schedule tab is selected.
    Figure 1. On-call schedule page
    View on-call schedule page for the team.
  4. For the shift details you want to edit, click the edit icon (Edit icon.) that appears next to the name of the shift.
    The Edit shift section appears.
  5. Modify the Rotate Members field value, as required.
    Figure 2. Edit shift section
    Update rotation for a shift.
  6. Click Save.
    The rotation of the shift is updated.