Unlock the account of a locked out user
Unlock a user account so that the user can again have access. Multiple failed attempts to log in to Incident Response can result in a user being locked.
Before you begin
Role required: Administrator
- Log in to Incident Response.
On the navigation pane, click Users.
On the content area, click the user card whose account you want to
You are directed to the profile page of the user.
- Click the Settings tab.
In the Other settings section, click Edit.
To unlock the account, disable the Locked out field
using the slider control ( ).
Note: Purple indicates that the field is enabled.
The user account is unlocked.