Unlock the account of a locked out user

Unlock a user account so that the user can again have access. Multiple failed attempts to log in to Incident Response can result in a user being locked.

Before you begin

Role required: Administrator


  1. Log in to Incident Response.
  2. On the navigation pane, click Users.
    Figure 1. Users landing page
    The Users landing page to search for a user, view detailed information of a user and to invite a user.
  3. On the content area, click the user card whose account you want to unlock.
    You are directed to the profile page of the user.
    Profile page of the user where you can update details
  4. Click the Settings tab.
  5. In the Other settings section, click Edit.
    Option to unlock the user account.
  6. To unlock the account, disable the Locked out field using the slider control ( The slider control.).
    Note: Purple indicates that the field is enabled.
    Disable the locked out field using slider control.
  7. Click Save.
    The user account is unlocked.