Severity and state mappings for ThousandEyes

Alert priority and resolution state mapping between ThousandEyes and Incident Response.

ThousandEyes alert priority mapping

ThousandEyes’s alert priority is based on one field in the payload.

The field of interest is: severity.

ThousandEyes payload field ThousandEyes payload value Incident Response alert priority value
severity CRITICAL P1-Critical
MAJOR P2-High
MINOR P3-Moderate
WARNING P4-Low
OK P5-INFORMATIONAL
CLEAR Clear/0

The default value, if level property is not sent in payload, is P4-Low.

ThousandEyes resolution state mapping

The field of interest is: eventType

ThousandEyes payload field ThousandEyes payload value Incident Response alert resolution state value
eventType ALERT_NOTIFICATION_CLEAR Closing
New
Note: If you require any other severity and state mappings, use the Generic webhook integration.