Severity and state mappings for ThousandEyes
Alert priority and resolution state mapping between ThousandEyes and Incident Response.
ThousandEyes alert priority mapping
ThousandEyes’s alert priority is based on one field in the payload.
The field of interest is: severity.
| ThousandEyes payload field | ThousandEyes payload value | Incident Response alert priority value |
|---|---|---|
| severity | CRITICAL | P1-Critical |
| MAJOR | P2-High | |
| MINOR | P3-Moderate | |
| WARNING | P4-Low | |
| OK | P5-INFORMATIONAL | |
| CLEAR | Clear/0 |
The default value, if level property is not sent in payload, is P4-Low.
ThousandEyes resolution state mapping
The field of interest is: eventType
| ThousandEyes payload field | ThousandEyes payload value | Incident Response alert resolution state value |
|---|---|---|
| eventType | ALERT_NOTIFICATION_CLEAR | Closing |
| New |
Note: If you require any other severity and state mappings, use the
Generic webhook integration.