Configure the webhook in ThousandEyes

Configure webhook endpoints so that ThousandEyes can use the endpoint to communicate with Incident Response.

Before you begin

Role required: Responder, Manager, or Administrator

About this task

Note: While this integration with a third-party product is supported, the documentation here is based upon information provided by that third-party. More current information about the operation of that third-party’s system may be available from them directly.


  1. Log in to your ThousandEyes application console.
  2. From the navigation pane, select Cloud & Enterprise Agents > Test Settings.
    Test Settings page.
  3. Click Add New Test.
  4. Enter the test details including Basic Configuration and Advanced Settings for your test.
    For more information about these settings, see Working with Test Settings.
  5. On the Basic Configuration tab, for Alerts, select the Enable option.
    New test.
  6. Click Edit Alert Rules to create alert rules for the test.
    If you've already configured the alert rules, select them from the drop-down list.
  7. On the Cloud and Enterprise Agents tab of the Alert Rules page, click Add New Alert Rule.
    Alert Rules page.
  8. Enter the alert rule settings including agents and alert settings, in the Add New Alert Rule dialog box.
    If you've already created your test, select that from the Tests list.
    Select tests.

    For more information about these settings, see Creating and Editing Alert Rules.

  9. Navigate to the Notifications tab, click Edit webhooks.
    Notifications tab.
  10. Click Add New Webhook.
  11. In the Edit Webhooks dialog box, fill in the fields.
    Table 1.
    Field Description
    Name Name of the webhook.
    URL Paste the webhook URL copied from Lightstep Incident Response.
    Auth Type Select None.
    Add webhook.
  12. Click Test to verify whether a connection is being established between ThousandEyes and Incident Response, to send events. This doesn't create an alert in Lightstep Incident Response.
  13. Click Add New Webhook.
  14. From the Send notifications to list, select the webhook you created for Incident Response.
  15. Click Add Custom Payload.
    To get the severity value in Incident Response, you must add it as a custom payload. For the available severity values, see Severity and state mappings for ThousandEyes.
    Create new alert rule.
  16. Click Create New Alert Rule.
  17. Navigate back to Cloud & Enterprise Agents > Test Settings, select your test.
  18. Add the alert rule you created to the test.
  19. Click Create New Test.
    Add the test to the alert rule.


Separate agent events will create separate alerts in Incident Response.