Slack shortcuts to work with Incident Response
The Incident Response application connects to Slack so that your team can work together more efficiently. Use shortcuts to take actions in another service without leaving Slack.
How to access Slack shortcuts
Slack shortcuts | Action |
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Global shortcuts — Shortcuts that you can use anywhere in Slack from the shortcuts menu or search results. |
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Message shortcuts — Shortcuts that you can use from any messages. |
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Built-in Incident Response Slack shortcuts
Shortcuts | Description |
Add Comments/Work Notes | Add comments and work notes to your alert. Note: Shortcut comments can only be
added of an open alert or incident. This list is limited to 100
records. |
Create Incident | Create an incident. Note: To create an incident, atleast one active service is
required in Incident Response. |