Slack shortcuts to work with Incident Response
The Incident Response application connects to Slack so that your team can work together more efficiently. Use shortcuts to take actions in another service without leaving Slack.
How to access Slack shortcuts
Note:
While this integration with a third-party product is supported, the documentation here is based upon information provided by that third-party. More current information about the operation of that third-party’s system may be available from them directly.
Slack shortcuts | Action |
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Global shortcuts — Shortcuts that you can use anywhere in Slack from the shortcuts menu or search results. |
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Message shortcuts — Shortcuts that you can use from any messages. |
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Built-in Incident Response Slack shortcuts
Shortcuts | Description |
Add Work Notes | Add work notes to your alert. Note: Shortcut work notes can only be added of
an open alert or incident. This list is limited to 100 records. |
Create Incident | Create an incident. Note: To create an incident, atleast one active service is
required in Incident Response. |