Severity and state mappings for Site24x7
Alert priority and resolution state mapping between Site24x7 and Incident Response.
Site24x7 alert priority mapping
The field of interest is: STATUS
| Site24x7 payload field | Site24x7 payload value | Incident Response alert resolution state value |
|---|---|---|
| STATUS | DOWN | P1-Critical |
| CRITICAL | P2-High | |
| TROUBLE | P3-Moderate | |
| UP | Clear/0 |
The default value, if STATUS is not sent in payload, is P4-Low.
Site24x7 resolution state mapping
The field of interest is: STATUS
| Site24x7 payload field | Site24x7 payload value | Incident Response alert resolution state value |
|---|---|---|
| STATUS | UP | Closing |
| New |
Note: If you require any other severity and state mappings, use the
Generic webhook integration.