Severity and state mappings for Site24x7

Alert priority and resolution state mapping between Site24x7 and Incident Response.

Site24x7 alert priority mapping

The field of interest is: STATUS

Site24x7 payload field Site24x7 payload value Incident Response alert resolution state value
STATUS DOWN P1-Critical
CRITICAL P2-High
TROUBLE P3-Moderate
UP Clear/0

The default value, if STATUS is not sent in payload, is P4-Low.

Site24x7 resolution state mapping

The field of interest is: STATUS

Site24x7 payload field Site24x7 payload value Incident Response alert resolution state value
STATUS UP Closing
New
Note: If you require any other severity and state mappings, use the Generic webhook integration.