Configure the webhook in Site24x7

Configure webhook endpoints so that Site24x7 can use the endpoint to communicate with Incident Response.

Before you begin

Role required: Responder, Manager, or Administrator

Admin role in Site24x7

About this task

Note: While this integration with a third-party product is supported, the documentation here is based upon information provided by that third-party. More current information about the operation of that third-party’s system may be available from them directly.


  1. Log in to your Site24x7 application console.
  2. Navigate to Admin > Third-Party Integrations.
  3. Click Add Third-Party Integration.
  4. Select Webhooks.
    Third-party integrations.
  5. In the Webhooks page, fill in the form:
    Field Description
    Integration Name Name for your integration.
    Hook URL Webhook URL copied from Incident Response.
    HTTP method Select POST.
    Post as JSON Select this checkbox.
    Send Incident Parameters Select this option.
    Accessibility Select Global.
    Send Custom Parameters Select if you want to send custom parameters to Incident Response. These parameters will be available in Incident Response alerts under Additional info.
    Authentication Method Select Basic/NTLM.
    Integration level Select the monitors or tags from which alerts should be sent to Incident Response.
    Trigger Alerts for Monitor Status Change Select the monitor status changes for which you want alerts sent to Incident Response.

    To know the mapping between Site24x7 and Incident Response, see Severity and state mappings for Site24x7.

    Webhook configuration.

    Enter the remaining fields depending on your requirements. For detailed information, see Webhooks Integration for Site24x7.

  6. Click Save.
  7. If you want to test the webhook connection, from the Third-Party Integrations page, click the Trigger Test Alert icon for your integration.
    This sends a sample alert to Incident Response.


Alerts triggered by the monitors you selected will created alerts in Incident Response.