Sign in to Incident Response using Single Sign-on, OAuth, or multi-factor authentication
Access Incident Response features and functionalities using Single sign-on (SSO), OAuth identity or multi-factor authentication (MFA).
Before you begin
Role required: Responder, Manager, or Administrator
Procedure
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Navigate to
https://<subdomain>.airapp.lightstep.com.
Note: If you have SSO configured (with SAML or OAuth), use these instructions with your email address. The Sign in with Google button is not enabled for SSO or OAuth accounts.
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In the Email field, enter your office email address and
select Next.
Option Action If you have single sign-on (SSO) or OAuth identity authentication enabled You are redirected to your Identity Provider to continue the sign-in process. If you do not have single sign-on (SSO) enabled Incident Response accounts can require multi-factor authentication.Note: MFA must be enabled on an account prior to setting it up. See Enable multi-factor authentication.Once MFA is enabled, the first time you sign-on to Incident Response, you are asked to setup multi-factor authentication (MFA). For configuration see, Set up multi-factor authentication.
Perform the following steps to sign-on:- In the Password field, enter the
password and select Log in.
- Open the authenticator on your mobile device or browser extension for the 6-digit code. This code refreshes every 30 seconds. For information on authenticators on your mobile device, see Set up multi-factor authentication.
- In the Enter 6-digit verification code field, enter the code generated by the authenticator app.
- (Optional) Select Do not challenge for MFA on this browser for the next 8 hours to skip the authenticator when you log in during the next 8 hours.
- Select Log in.
You are directed to the Incident Response Home page.
Note: If you do not have your mobile or cannot access your 6-digit verification code, select the link in the following message that appears on top of the screen:Note: If you have trouble logging in, contact support using the chat icon ().
- In the Password field, enter the
password and select Log in.