Set up an on-call schedule for your team
Set up an on-call schedule for your team to ensure that the right person is always available to quickly respond to incidents and critical alerts. On-call schedules determine who is on call or available at a given time.
Before you begin
Role required: Responder, Manager, or Administrator
About this task
To create custom on-call schedule template, click Create your
The On-call schedule form appears.
In the New shift section, fill in the fields.
Field Description Shift name Name of the shift. Start date Date when the shift starts. End date Date when the shift ends. Start time Time when the shift starts. End time Time when the shift becomes inactive. Days Days this shift is applicable. MembersPrimary and backup members for the shift.Note: Each shift can have any number of primary members or a set of primary and backup members. If one primary member in a set has a backup, then all other sets must have a backup for their primary member. To add a backup for a primary member, click Add Backup and add the member. Auto fill
Recommended primary and backup users based on the best fit for capacity.
For example, if you have only added the primary member for a shift, clicking Auto fill adds the backup member for that shift. Suppose you have a team of six members. When you click Auto fill for the first time, the first set of recommended primary and backup members is filled in the Members field. If you click Auto fill again, the second set of preferred primary and backup members is recommended.
When all the members of a team are selected as a primary or a backup member, the Auto fill option is disabled.
Type of rotation that periodically changes a set of primary and backup members in a shift.
The Rotate Members field appears only when you have more than one primary member or more than one pair of primary and backup members in a shift. Rotation happens between sets of primary and backup members and not between the primary and backup member of the same set. Incident Response supports only daily or weekly rotation. By default, the rotation is set to be a weekly rotation.
When you create a shift, the shift details appear in real-time in the on-call calendar. If you decide not to create the shift, click Cancel.
- Click Save.
What to do next
Click Next to set up escalation policies for the team.