Set up an on-call schedule for your team
Set up an on-call schedule for your team to ensure that the right person is always available to quickly respond to incidents and critical alerts. On-call schedules determine who is on call or available at a given time.
Before you begin
Role required: Responder, Manager, or Administrator
About this task
To create custom on-call schedule template, click Create your
The On-call schedule form appears.
In the New shift section, fill in the fields.
Field Description Shift name Name of the shift. Start date Date when the shift starts. End date Date when the shift ends. Start time Time when the shift starts. End time Time when the shift becomes inactive. Days Days this shift is applicable. Rotate every
Type of rotation that periodically changes a set of primary and backup members in a shift.
Rotation happens between sets of primary and backup members and not between the primary and backup member of the same set. Incident Response supports only daily or weekly rotation. For weekly rotation, enter the number of weeks for which you want to rotate the members. By default, the rotation is set to be a weekly rotation.
Primary and backup members for the shift.
You can invite a new user to the team by clicking the Invite users icon (). On the confirmation dialog box, you can also choose to auto-fill users to the current shift.Note: Each shift can have any number of primary members or a set of primary and backup members. If one primary member in a set has a backup, then all other sets must have a backup for their primary member. To add a backup for a primary member, select Add Backup and add the member.
Recommended primary and backup users based on the best fit for capacity.
For example, if you have only added the primary member for a shift, selecting Auto fill adds the backup member for that shift. Suppose you have a team of six members. When you select Auto fill for the first time, the first set of recommended primary and backup members is filled in the Members field. If you select Auto fill again, the second set of preferred primary and backup members is recommended.
When all the members of a team are selected as a primary or a backup member, the Auto fill option is disabled.
When you create a shift, the shift details appear in real-time in the on-call calendar. If you decide not to create the shift, you can cancel the shift creation by clicking the Cancel icon () that appears next to Save. You can also click Skip this step to move to the next step to setup escalation policies.Note: If you cancel or skip the shift, information is not saved.
The shifts are saved under the Current schedule tile on the on-call schedule page.
What to do next
Click Next to set up escalation policies for the team.