Set up multi-factor authentication
User accounts use one-time multi-factor authentication setup to enhance your organization's security.
Before you begin
Role required: Responder, Manager, or Administrator
About this task
The first time you sign in to Incident Response, you are asked to set up multi-factor authentication.
Download an authenticator app that supports Time-Based One-Time Password on
your mobile device.
Some examples of authenticator app are as follows:
Note: Other authenticators not listed might also be compatible, but are not tested by Lightstep Incident Response.
- Google Authenticator
- Microsoft Authenticator
- LastPass Authenticator
- Okta Verify
- Open the app and scan the QR code to pair with your mobile device.
- In the Enter 6-digit verification code field, enter the code generated by the Authenticator app.
Select Pair device and Login.
The application responds with a code every 30 seconds. If you have entered the correct code, your multi-factor authentication setup is complete. If you have entered an invalid code, look for the code on your mobile device again, as it may have refreshed, and enter the code that you see.Note: For the code to work correctly, the system time on your computer and mobile device must be in the same time zone.
You have completed multi-factor authentication setup and are logged in. Subsequent logins require your password and your 6-digit verification code. For more information, see Sign in to Incident Response using Single Sign-on, OAuth, or multi-factor authentication.
If you replace the phone or authenticator that you had, see Reset your multi-factor authentication.