User accounts require one-time multi-factor authentication setup to enhance your
organization's security.
Before you begin
Role required: Responder, Manager, or Administrator
About this task
The first time you sign in to Incident Response, you are asked to
enable multi-factor authentication.
If you want to skip the authentication setup, click Postpone
setup.
Note: You can bypass multi-factor
authentication 10 times.
Procedure
Download an authenticator app that supports Time-Based One-Time Password on
your mobile device.
Some examples of authenticator app are as follows:
Google Authenticator
Microsoft Authenticator
LastPass Authenticator
Authy
FreeOTP
Duo
Okta Verify
Note: Other authenticators not listed might also be
compatible, but are not tested by Lightstep Incident Response.
Open the app and scan the QR code to pair with your mobile device.
In the Enter 6-digit verification code field, enter the
code generated by the Authenticator app.
Click Pair device and Login.
The application responds with a code every 30 seconds. If you have entered
the correct code, your multi-factor authentication setup is complete. If you
have entered an invalid code, look for the code on your mobile device again,
as it may have refreshed, and enter the code that you see.
Note: For the code to work correctly, the system time
on your computer and mobile device must be in the same time zone.
