Set up escalation policies for your team
Set up an escalation policy for your team so that at least one team member is engaged in alert or incident response. If no one responds, the escalation is based on your defined policies until someone responds. Once a team member responds, the escalation policy stops escalating and no further notifications are sent.
Before you begin
Role required: Responder, Manager or Administrator
About this task
You can set up a custom escalation policy or use one of the available templates.
- To create your own escalation policy, click Create your own.
- In the Escalation policy for section, select the type of alert or incident, such as P1, P2.
From immediately notify, select the user who needs to be
You can select a specific user who is currently not a part of any on-call team.
To add more users or responders to notify the added user for that specific
escalation level, click Add a responder.
- To add more escalation levels to the policy, click Add an escalation level.
From the notify list, select the user to notify.
You can also select a specific user who is currently not a part of any on-call team.
From the time list, select the time after which an action needs to be
You can also select a specific user who is currently not a part of any on-call team.Note: You can add as many escalation levels as required for your team.
- Optional: To add another escalation policy to the team for another category of alerts, click Add a policy
What to do next
To set up services for your team, click Continue to services.