Set up escalation policies for your team
Set up an escalation policy for your team so that at least one team member is engaged in alert or incident response. If no one responds, the escalation is based on your defined policies until someone responds. Once a team member responds, the escalation policy stops escalating and no further notifications are sent.
Before you begin
Role required: Responder, Manager or Administrator
About this task
You can set up a custom escalation policy or use one of the available templates.
If the pre-built template includes an inactive user in the specific user field, then the template directly opens in the edit mode and you need to select an active user to complete the policy.
Procedure
What to do next
Click Next to set up services for your team.