Send an alert to trigger escalation policy from a service

Send an alert to trigger escalation policy for a service.

Before you begin

Role required: Responder, Manager, or Administrator

Procedure

  1. Log in to Incident Response.
  2. On the navigation pane, click Services.
    The Services landing page.
  3. Click the name of the service you want to edit.
    The View service page appears.
    The View service page appears.
  4. Click Send an Alert.
    The Send an Alert form appears.
    Send an alert form.
  5. On the form, fill in the fields.
    Field Description
    Description Brief description on the alert.
    Priority Priority of the alert.
  6. Click Submit.