Mapping between ServiceNow instance and Incident Response
Mapping between the State field for enterprise ServiceNow instance and Incident Response.
|State field value in ServiceNow instance||Mapped value in Incident Response|
|In Progress||Work in progress|
The enterprise ServiceNow instance user can add or update the incident states for their instance. These incident changes that do not have a correlated value on Incident Response will be ignored. For example, if a user on the ServiceNow instance changes the incident state to On Hold, the changes to the state value will be ignored by Incident Response.