Share incidents from enterprise ServiceNow instance
Share incidents from your ServiceNow instance with a connected Incident Response instance. This creates a connected incident that can be delegated to a team in Incident Response.
Before you begin
Role required: Any role that enables editing of the incident record in the ServiceNow instance.
Procedure
- Log in to the ServiceNow instance.
-
Select the incident that you want to share with Incident Response.
The Configuration item must contain a correlated service in Incident Response.
-
From the form context menu, select Share with Lightstep Team
App.
-
Select the Incident Response tenant with which you want to
share the incident in the Application tenant field.
- To assign a user to this incident in Incident Response, select a correlated user from the Assigned to list.
- Click Share.
Results
A copy of the incident is created in Incident Response. You can see
the enterprise incident record number in the incident. Changes between the two
instances are synchronized.
What to do next
If you want to stop sharing with Incident Response:
- Select the incident that you want to stop sharing.
- From the form context menu, select Stop share with Lightstep Team App.
- Click Stop share.
For more information about sharing incidents from your ServiceNow instance to Incident Response, see Share incident with Lightstep Incident Response.