Send an alert to trigger escalation policy from an on-call team

Send an alert to trigger escalation policy for the associated team.

Before you begin

Role required: Stakeholders, Responder, Manager, or Administrator

About this task

Procedure

  1. Log in to Incident Response.
  2. On the navigation pane, click On-call teams.
    The On-call teams landing page from where you can search for a team, sort teams, or create a new team.
  3. On the team's card, click the more actions icon (More actions icon) and then select Send an Alert.
    Send an Alert option in the n-call teams landing page.
    The Send an Alert form appears.
    Send an alert form.
  4. On the form, fill in the fields.
    Table 1.
    Field Description
    Description Brief description on the alert.
    Priority Priority of the alert.
    Service Service for which the alert is sent to trigger escalation policy.
  5. Click Submit.