On-call schedules and escalations

Incident Response schedules are used to determine who is on call at a given time. Manage your shifts, time offs, and coverage using on-call schedules. Set up an escalation policy for your team so that at least one team member is engaged in incident response.

Shifts in Incident Response let you define variable time periods for your shift-based workforce. Create shifts for particular dates and times when you need coverage, and assign them to team members.