Lightstep Incident Response February 10, 2022 release notes

The Lightstep Incident Response application provides reliable notifications, on-call scheduling, automatic escalations, and other functionalities.

Incident Response highlights for this release

Access Support

To find solutions to common problems, or get help from a support agent, see Access Support.

New in this release

ON-call shift enhancements
User can add or invite shift members while creating or editing a shift. User can also auto-fill the shift while adding shift members. Previously, users had to come to the teams page to invite users to the team and then add them to the shift.
Notifications on upcoming on-call shifts
Users can now get notifications for their upcoming on-call shifts about 1 hour, 24 hours, or 7 days prior to the shift. Earlier, users did not get any notification for their shifts. Notifications are now only sent at the start of a rotation, instead of the start of a shift every day, when the shift is 24/7 coverage and the rotation is weekly.
ThousandEyes integration
Integrate ThousandEyes with Incident Response. Handle ThousandEyes alerts by ensuring that the right people are working on the problems.
Send incidents from enterprise ServiceNow instance
You can now share incidents from your ServiceNow instance with Incident Response.
Unique alerts for Email integration
You can now choose to create new alerts for every email or choose to group the alerts, using the Create Unique Alert toggle switch.
Service name in alert payload for Prometheus
You can now pass the service name in the alert payload, by specifying its position in the payload, when creating the Prometheus integration. This allows you to have a single webhook for multiple services.

Changed in this release

Alert view enhancements
  • Added Tags to alert descriptions in the list view.
  • Replaced Incident column with Created.
Escalation policy UI enhancement
Added information about how many reminders a user will get at each escalation level.
Subscription enabled for all roles
All users can now manage the account with Incident Response, not just the administrator. They can also upgrade or downgrade the subscription plan.

Removed in this release

Incident column on alert list view.

Browser requirement

The Incident Response web application requires a web browser that has JavaScript enabled. For more information on system requirements, see System requirements

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Previous release notes

View previous release notes here.