Lightstep Incident Response November 16, 2021 release notes

The Lightstep Incident Response application provides reliable notifications, on-call scheduling, automatic escalations, and other functionalities.

Incident Response highlights for this release

Access Support

To find solutions to common problems, or get help from a support agent, see Access Support.

New in this release

Alert grouping rules
Grouping rules are routing that helps you categorize by specific conditions. Each rule combines a set of filters and methods based on fields or condition matches.
Datadog tags available in alerts
Incoming events from Datadog are parsed for tag information. If found, it's added to the Tags field in the alert header. If a tag comes through that can't be parsed, it's skipped
Reset Multi-factor authentication (MFA)
Reset your existing multi-factor authentication (MFA) if you replace the phone or authenticator you had.
User roles and responsibilities
Responders can now invite or add a user to any team they are part of. Earlier, only the responders who created the team, the manager of the team, or an administrator could invite or add members to a team.
Notification enhancements
  • Push notification options for escalation are available for P1 to P5 incidents. Earlier, escalation notifications were only available for alerts.
  • If you are on-call for a team that is assigned an incident, you will receive a notification based on your preferences. If you have already received a notification for an alert related to the same incident, you won't receive another notification.
Sentry integration
Integrate Sentry with Incident Response. Handle Sentry alerts by ensuring that the right people are working on the problems.
ServiceNow integration
Integrate ServiceNow with Incident Response. Import users, teams, and services from your enterprise ServiceNow instance. Transfer incidents and alerts between your ServiceNow groups and Lightstep Incident Response teams.

Changed in this release

Left navigation bar rearranged
The left navigation bar was rearranged to more closely follow the workflow.
Alerts modified
If a source link is provided, then the alert contains that link back to that source in the Source field.
Incident Response Automation modified
  • Grouped alerts are no longer displayed under a new alert, in the alert list view. Alerts are grouped under the primary alert. Existing alerts are unchanged.
  • Response rules have adjusted scope based on a single choice field, Services or Teams. Administrators can choose both for global rules.
Single sign in configuration updated
Field names updated, certificate expiration date added.
Service enhancement
As part of the confirmation modal, deleting a service now warns deleting of integrations associated with the service.
Integration pages modified
  • You can now view the installed and available integrations on the same page.
  • The Sample payload tab is renamed to Sample alert.

Removed in this release

  • Automatic system alert grouping by service and metric name. Replaced by alert grouping rules.

Browser requirement

The Incident Response web application requires a web browser that has JavaScript enabled. For more information on system requirements, see System requirements.

Previous release notes

View previous release notes here.