Resolve an Incident Response incident

Resolve an incident, if you need it reviewed, or you think it has already been handled, but aren't ready to close it.

Before you begin

Role required: Responder, Manager, or Administrator

Procedure

  1. Log in to Incident Response.
  2. On the left navigation pane, click Incidents.
  3. Open the incident you want to resolve.
  4. Click Resolve.

    Enter your resolution in the pop-up text box.

  5. Click Resolve in the pop-up.
    Resolved incidents remain in the Incidents list view. Check your filters if you don't see them. They are included under Closed incidents.
    Note:

    When you resolve an incident, the alerts remain open until you close the incident.

    Incidents in the Resolved state are automatically closed after 3 days.