Resolve an Incident Response incident

Resolve an incident, if you need it reviewed, or you think it has already been handled, but aren't ready to close it.

Before you begin

Role required: Responder, Manager, or Administrator

Procedure

  1. Log in to Lightstep Incident Response.
  2. On the left navigation pane, select Incidents.
  3. You have three choices for resolving incidents. From the list view and from the incident form.
    OptionDescription
    From the list view

    Select a single incident or bulk select all incidents using the check boxes.

    Select the Resolve button.

    Note: When you select incidents in the list, any incidents in the Resolved or Closed state are noted and skipped.
    From the form view Open an incident and select the Resolve button.

    Enter your resolution in the pop-up text box.

  4. Select Resolve in the pop-up.
    Resolved incidents remain in the Incidents list view. Check your filters if you don't see them. They are included under Closed incidents.
    Note:

    When you resolve an incident, the related alerts remain open until you close the incident.

    Incidents in the Resolved state are automatically closed after 3 days.