Reopen a closed incident if you think the issue is not yet resolved.
Before you begin
Role required: Responder, Manager, or Administrator
Procedure
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Log in to Lightstep Incident Response.
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On the left navigation pane, select Incidents.
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Select Closed Incidents from the Filters in the list
view.
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Open the incident you want to reopen.
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Select Reopen.
Reopened incidents appear in the Incidents list view.
Note: If you have
more than one incident to reopen, use the back arrow button in your browser
to return to the list view. Using the back arrow button retains the
Closed filter for the list view.
If you select
Incidents in the left navigation, it defaults
to all Open incidents.