Incident Response September 16, 2021 release notes

The Lightstep Incident Response application provides reliable notifications, on-call scheduling, automatic escalations, and other functionalities.

Incident Response highlights for this release

Access Support

To find solutions to common problems, or get help from a support agent, see Access Support.

New in this release

Manually create Incident Response tags
Incident Response imports tags and attaches them to alerts and incidents. However, you can also create tags manually.
Invite users from your mobile app
Invite users using your mobile app so that they can use Incident Response.
Remove Slack or Zoom integration from Incident Response
Remove integrations when you no longer need it. Earlier, this option was not available in Incident Response.

Changed in this release

Incident Response homepage
The home page displays the newest open alerts and incidents assigned to your team replacing My active alerts and My active incidents.

Stakeholders only see

Alerts and Incidents
Service field is mandatory on alerts and incidents.
Invite users
Responders can also invite users now. Earlier, only managers and administrators could invite a user.
User status
Status for a user is changed to display as follows:
  • When the user is signed-up but not yet added to the on-call schedule for any team, the status is displayed as No assigned shifts.
  • When the user is invited but not signed-up, the status is displayed as Invited, not signed up yet.
  • When the user is on time off, the status is displayed as Unavailable through <date time>.

Removed in this release

  • My active alerts and My active incidents sections removed from the stakeholder homepage and replaced in the responder and manager homepage.

Browser requirement

The Incident Response web application requires a web browser that has JavaScript enabled. For more information on system requirements, see System requirements for Incident Response.

Previous release notes

View previous release notes here.