Release notes October 24, 2022

The Lightstep Incident Response application provides reliable notifications, on-call scheduling, automatic escalations, and other functionalities.

Incident Response highlights for this release

Access Support

To find solutions to common problems, or get help from a support agent, see Access Support.

New in this release

Enhancement in Incident and alert notifications
  • A new notification, New collaboration channel, is added to let a user know when a new Slack channel, Microsoft Teams channel, or Zoom meeting is started for an alert or an incident. It helps the user to collaborate with the other stakeholders who are responsible for an alert or an incident.
  • User can no longer post work notes in incident and alerts, and the work note notifications are now disabled. Instead, user can now post user comments in the Comments field and in that case, there will be a user comments notification sent out to the watchlist and assigned user. This applies to both alerts and incidents.
Enhancement in the mobile app
Users will now be able to receive P1 critical notifications on their mobile app even when the mobile is on the Silent or the Do Not Disturb (DND) mode.
Enhancement in Service UI
Two new fields are added to the Service UI: Service priority and Service source. It helps to understand the service priority and the source from which the service is created.
Search, sort, filtering for Services
Search for a specific service, sort the services based on priority or name, or filter services by selecting one or more values in the Filters list.
Export your on-call schedule to a .csv file
Export your on-call schedule to a .csv file. You can use the data to generate different reports for your organization.
MongoDB integration
Integrate MongoDB Cloud Manager with Incident Response to have built-in tools, alerts, charts, integrations, and logs to help you monitor your cluster.
Apica integration
Integrate Apica with Incident Response. Handle Apica alerts by ensuring that the right people are working on the alerts.
Atatus integration
Integrate Atatus with Incident Response. Handle Atatus alerts by ensuring that the right people are working on the alerts.
DataSet integration
Integrate DataSet with Incident Response. Handle DataSet alerts by ensuring that the right people are working on the alerts.
LibreNMS integration
Integrate LibreNMS with Incident Response. Handle LibreNMS alerts by ensuring that the right people are working on the alerts.
Observium integration
Integrate Observium with Incident Response. Handle Observium alerts by ensuring that the right people are working on the alerts.
Sauce Labs integration
Integrate Sauce Labs with Incident Response. Handle Sauce Labs alerts by ensuring that the right people are working on the alerts.

Changed in this release

Automation enhancements
  • Modify field value and/or Create an Incident actions, in a rule, will run before escalation policies run.
  • The Create an Incident action, in a rule, cancels any alert escalation run prior to creating the incident. Any applicable incident escalation policies run afterward. This prevents duplicate notifications.
  • Custom values, when defined in an email integration record, are available to use. In Response rules, for Email, Slack, MS teams, Zoom, and API webhook, they are listed under Additional Information. For Grouping rules, custom values appear under Field Match. See Email integration with Incident Response for more information on creating custom fields.
Updates to onboarding guide
You now have the option to download the Lightstep Incident Response mobile application as part of onboarding.

Browser requirement

The Incident Response web application requires a web browser that has JavaScript enabled. For more information on system requirements, see System requirements.

Previous release notes

View previous release notes here.