Reauthorize an existing Microsoft Teams integration

Reauthorize Microsoft Teams when there is an issue with the authentication (auth) token or when the Microsoft Teams version gets upgraded.

Before you begin

Microsoft Teams must be already integrated in the system.

Role required: Responder, Manager, or Administrator


  1. Log in to Lightstep Incident Response.
  2. On the navigation pane, select Integrations.
    Integrations landing page.
  3. Select Collaboration iconCollaboration integrations.
  4. Click the Microsoft Teams integration card.
    Reauthorize Microsoft Teams
  5. Click Reauthorize.
  6. In the popup dialog, select Confirm.
  7. Select your account.
    You are automatically asked for the password for the account in Incident Response. If you have more than one accounts, and wish to use a different one you can.
  8. Enter your password if it is not already stored with your account.
    The account is reauthorized and you return to the Microsoft Teams integration page.

    Any issues found during the authorization, even when it succeeds, are listed here and in Activity section of your Microsoft Teams Lightstep channel. Contact your Lightstep Incident Response administrator or Support at Microsoft Teams for more information.

What to do next

Start or join a Microsoft Teams channel from any alert or incident. See Alert workspace or Incident workspace for detailed information.