Reassign an Incident Response incident

Reassign an incident to a responder when the incident task should be addressed by a particular user.

Before you begin

This action is available when the Assigned to field in the incident is populated.

Role required: Responder, Manager, or Administrator

Procedure

  1. Log in to Incident Response.
  2. On the left navigation pane, click Incidents.
  3. Open the incident.
  4. From the More actions More actions icon menu, click Re-assign or Re-assign team.
  5. In the pop-up, select an assignee or team from the list menu.
  6. Click Reassign.
    The incident is assigned to the new responder or team and an email notification sent.