Reassign an Incident Response incident

Reassign an incident to a responder when the incident task should be addressed by a particular user.

Before you begin

This action is available when the Assigned to field in the incident is populated.

Role required: Responder, Manager, or Administrator


  1. Log in to Incident Response.
  2. On the left navigation pane, click Incidents.
  3. Open the incident.
  4. From the More actions More actions icon menu, click Re-assign or Re-assign team.
  5. In the pop-up, select an assignee or team from the list menu.
  6. Click Reassign.
    The incident is assigned to the new responder or team and an email notification sent.