Use cases - On-call notifications
On-call notifications are sent to users based on different use cases.
On-call shift member notifications
Suppose a team has a manager and team members. The following table illustrates which member receives notifications on different scenarios.Scenarios | Users who are notified |
---|---|
Incomplete team setup | No notification is sent to anyone. Note: While creating a team, when the user
clicks the Complete setup on the Services page,
notification is sent to the following members for all shifts created during the
setup:
|
When a shift is created | Notification is sent to:
Note: Users get notification only after saving the shift details. The start time mentioned in the shift details is the latest updated time that the user entered while creating the shift and it follows the schedule’s time zone even if some time zones observe Daylight Saving Time (DST). To know the impact of DST on your schedule, see Daylight saving time. |
When a shift is edited | When any member is removed from the shift, notification is sent to:
When any member is added from the shift, notification is sent to:
Note: Users get notification only if there is atleast one member added or removed from the shift and
if the shift details are saved. No notification is generated if the members are
just reordered within a shift. The start time mentioned in the shift details is the latest updated time that the user entered while editing the shift and it follows the schedule’s time zone even if some time zones observe Daylight Saving Time (DST). To know the impact of DST on your schedule, see Daylight saving time. |
When a shift is deleted | When any shift is deleted, notification is sent to:
|
On-call shift coverage notifications
Scenarios | Users who are notified |
---|---|
When a coverage is added |
|
When a coverage is removed |
|
When the coverage details are edited | Notification for the removal of the current coverage is sent to the following
members:
Notification for the addition of the new coverage is sent to the following
members:
|
When a coverage is replaced with a new coverage | Notification for the removal of the current coverage is sent to the following
members:
Notification for the addition of the new coverage is sent to the following
members:
|