Severity and state mappings for New Relic
Alert priority and resolution state mapping between New Relic and Incident Response.
New Relic alert priority mapping
New Relic’s alert priority is based on two fields in the payload. The fields of interest are:
|New Relic payload field||New Relic payload value||Incident Response alert priority value||Default value|
The default severity is selected if the severity property is not sent in the payload.
New Relic resolution state mapping
The field of interest is:
|New Relic payload field||New Relic payload value||Incident Response alert resolution state value|
Note: If you require any other severity and state mappings, use the Generic webhook integration.