Severity and state mappings for New Relic

Alert priority and resolution state mapping between New Relic and Incident Response.

New Relic alert priority mapping

New Relic’s alert priority is based on two fields in the payload. The fields of interest are:
  • severity
  • current_state
New Relic payload field New Relic payload value Incident Response alert priority value Default value
current_state closed Clear/0
severity CRITICAL P1-Critical P1-Critical
INFO P5-INFORMATIONAL

The default severity is selected if the severity property is not sent in the payload.

New Relic resolution state mapping

The field of interest is: current_state

New Relic payload field New Relic payload value Incident Response alert resolution state value
current_state closed Closing
New
Note: If you require any other severity and state mappings, use the Generic webhook integration.