Update service for an incident

Update service for an incident when required.

Before you begin

Role required: Responder, Manager, or Administrator

Procedure

  1. Access your instance using the Lightstep Incident Response mobile app.
  2. On the tab bar, tap the incidents icon (The Incidents icon on the Tab bar.).
    Incidents appear as a list under the following tabs:
    Tab Description
    My open List of all open incidents assigned to you or for which you are a part of the responder list.
    Unassigned List of all the unassigned incidents assigned to your team.
    All incidents List of all the incidents in the organization.
    Note: To view the details of an incidents, tap the record.
  3. Tap to open an incident in the detailed view.
  4. Tap the action icon (The Action icon).
  5. On the action sheet, select Update service.
  6. Select a service and tap Submit.
    The selected service is associated to the incident.