Update who is assigned an alert

Update who works on an alert. Change the assigned user for an alert. Assign an alert to a specific user when the alert task needs to be addressed by a particular user.

Before you begin

The alert is open and acknowledged.

Role required: Responder, Manager, or Administrator

Procedure

  1. Access your instance using the Lightstep Incident Response mobile app.
  2. On the tab bar, tap the alerts icon (The Alerts icon on the Tab bar.).
    The Alerts page.
    Alerts appear as a list under the following tabs:
    Tab Description
    My open List of all open alerts assigned to you or for which you are a part of the responder list.
    Unacknowledged List of all the unacknowledged alerts in your organization.
    All alerts List of all the alerts in the organization.
    Note: To view the details of an alert, tap the alert record.
  3. Tap to open the alert in the detailed view.
  4. Tap the action icon (The Action icon).
    The action sheet.
  5. From the action sheet, select Update assigned to.
  6. Select the user to who you want to assign the alert.
    List of teams.
    Note: If you have already selected a value for Assigned team, clicking Update assigned to lists only the members of that team. Otherwise, you will see a list of all the members in the organization.
  7. Tap Submit.
    The selected user is assigned the alert.