Update who works on an alert. Change the assigned user for an alert. Assign an alert
to a specific user when the alert task needs to be addressed by a particular
user.
Before you begin
The alert is open and acknowledged.
Role required: Responder, Manager, or Administrator
Procedure
Access your instance using the Lightstep Incident Response mobile
app.
On the tab bar, tap the alerts icon ().
Alerts appear as a list under the following tabs:
Tab
Description
My open
List of all open alerts assigned to you or for which you
are a part of the responder list.
Unacknowledged
List of all the unacknowledged alerts in your
organization.
All alerts
List of all the alerts in the organization.
Note: To view the details of an alert, tap the alert
record.
Tap to open the alert in the detailed view.
Tap the action icon ().
From the action sheet, select Update assigned to.
Select the user to who you want to assign the alert.
Note: If you have already selected a value for Assigned
team, clicking Update assigned to
lists only the members of that team. Otherwise, you will see a list of
all the members in the organization.
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Note: If you have already selected a value for Assigned team, clicking Update assigned to lists only the members of that team. Otherwise, you will see a list of all the members in the organization.