Update the priority of an alert using your mobile app

Update the priority of an alert when needed.

Before you begin

The alert must be open and acknowledged.

Role required: Responder, Manager, or Administrator

Procedure

  1. Access your instance using the Lightstep Incident Response mobile app.
  2. On the tab bar, tap the alerts icon (The Alerts icon on the Tab bar.).
    The Alerts page.
    Alerts appear as a list under the following tabs:
    Tab Description
    My open List of all open alerts assigned to you or for which you are a part of the responder list.
    Unacknowledged List of all the unacknowledged alerts in your organization.
    All alerts List of all the alerts in the organization.
    Note: To view the details of an alert, tap the alert record.
  3. Tap to open the record.
    Detailed view of the alert.
  4. Under the Details tab, tap Priority.
    Detailed view of the alert.
  5. Select the priority of the alert.
  6. Tap Submit.
    The priority of the alert is updated.