Unacknowledge an alert using your mobile app

Unacknowledge an alert if you have acknowledged an alert by mistake or when you want someone else from the team to work on the alert.

Before you begin

Role required: Responder, Manager, or Administrator

Procedure

  1. Access your instance using the Lightstep Incident Response mobile app.
  2. On the tab bar, tap the alerts icon (The Alerts icon on the Tab bar.).
    The Alerts page.
    Alerts appear as a list under the following tabs:
    Tab Description
    My open List of all open alerts assigned to you or for which you are a part of the responder list.
    Unacknowledged List of all the unacknowledged alerts in your organization.
    All alerts List of all the alerts in the organization.
    Note: To view the details of an alert, tap the alert record.
  3. Unacknowledge an alert in one of the following ways:
    OptionAction
    On the alert record On the acknowledged alert record, swipe to the left and tap Unack.
    Unacknowledge an alert.
    From the alert details page
    1. Tap to open the alert.
    2. Tap the action icon (Action icon).
      The action sheet.
    3. From the action sheet, select Unacknowledge.
  4. On the confirmation dialog box, tap Yes to confirm that you want to unacknowledge the alert.
    The alert is unacknowledged and the Acknowledged by and Acknowledged at fields become empty.