Resolve an incident using your mobile app
Mark an incident as resolved if you have a temporary workaround or a permanent solution for the incident.
Before you begin
The incident must be in the Work in progress state.
Role required: Responder, Manager, or Administrator
- Access your instance using the Lightstep Incident Response mobile app.
On the tab bar, tap the incidents icon ().
Incidents appear as a list under the following tabs:
Tab Description My open List of all open incidents assigned to you or for which you are a part of the responder list. Unassigned List of all the unassigned incidents assigned to your team. All incidents List of all the incidents in the organization.Note: To view the details of an incidents, tap the record.
Tap to open the incident record.
By default, the Details tab is selected.
- Tap Resolve.
On the Resolution Notes field, type your comments and
The incident state changes to Resolved. You can either close the incident by tapping Close or again work on the incident by selecting Work in progress.Note: Incidents in the Resolved state are automatically closed after 3 days.