Mark an incident as resolved if you have a temporary workaround or a permanent
solution for the incident.
Before you begin
The incident must be in the Work in progress state.
Role required: Responder, Manager, or Administrator
Procedure
-
Access your instance using the Lightstep Incident Response mobile
app.
-
On the tab bar, tap the incidents icon
.
Incidents appear as a list under the following tabs:
Tab |
Description |
My open |
List of all open incidents assigned to you or for which
you are a part of the responder list. |
Unassigned |
List of all the unassigned incidents assigned to your
team. |
All incidents |
List of all the incidents in the organization. |
Note: To view the details of an incidents, tap the record.
-
Tap to open the incident record.
By default, the
Details tab is selected.
-
Tap Resolve.
-
On the Resolution Notes field, type your comments and
tap Done.
The incident state changes to
Resolved. You can
either close the incident by tapping
Close or reopen to
work on the incident by selecting
Reopen.
Note: Incidents
in the Resolved state are automatically closed after
3 days.