Resolve an incident using your mobile app

Mark an incident as resolved if you have a temporary workaround or a permanent solution for the incident.

Before you begin

The incident must be in the Work in progress state.

Role required: Responder, Manager, or Administrator

Procedure

  1. Access your instance using the Lightstep Incident Response mobile app.
  2. On the tab bar, tap the incidents icon The Incidents icon on the Tab bar..
    Incidents appear as a list under the following tabs:
    Tab Description
    My open List of all open incidents assigned to you or for which you are a part of the responder list.
    Unassigned List of all the unassigned incidents assigned to your team.
    All incidents List of all the incidents in the organization.
    Note: To view the details of an incidents, tap the record.
  3. Tap to open the incident record.
    By default, the Details tab is selected.
    The Resolve button.
  4. Tap Resolve.
  5. On the Resolution Notes field, type your comments and tap Done.
    Incident is in the resolved state.
    The incident state changes to Resolved. You can either close the incident by tapping Close or reopen to work on the incident by selecting Reopen.
    Note: Incidents in the Resolved state are automatically closed after 3 days.