Reopen an alert using your mobile app

Reopen a closed alert if you think the issue is not yet resolved.

Before you begin

Role required: Responder, Manager, or Administrator

Procedure

  1. Access your instance using the Lightstep Incident Response mobile app.
  2. On the tab bar, tap the alerts icon (The Alerts icon on the Tab bar.).
    The Alerts page.
    Alerts appear as a list under the following tabs:
    Tab Description
    My open List of all open alerts assigned to you or for which you are a part of the responder list.
    Unacknowledged List of all the unacknowledged alerts in your organization.
    All alerts List of all the alerts in the organization.
    Note: To view the details of an alert, tap the alert record.
  3. Reopen an alert in one of the following ways:
    OptionAction
    On the alert record On the closed alert record, swipe to the left and tap Reopen.
    Reopen an alert.
    From the alert details page
    1. Tap to open the alert.
    2. Tap Reopen.
      Reopen an alert.
  4. On the confirmation dialog box, tap Yes to confirm that you want to reopen the alert.
    The alert reopens and needs to be acknowledged or assigned to a user.