Promote an alert to an incident

Create an incident if you think the alert poses a serious issue and must be taken care of.

Before you begin

Ensure that the alert is open, acknowledged, not a child alert, and that no incident is associated with the alert.

Role required: Responder, Manager, or Administrator

Procedure

  1. Access your instance using the Lightstep Incident Response mobile app.
  2. On the tab bar, tap the alerts icon (The Alerts icon on the Tab bar.).
    The Alerts page.
    Alerts appear as a list under the following tabs:
    Tab Description
    My open List of all open alerts assigned to you or for which you are a part of the responder list.
    Unacknowledged List of all the unacknowledged alerts in your organization.
    All alerts List of all the alerts in the organization.
    Note: To view the details of an alert, tap the alert record.
  3. Promote an alert in one of the following ways:
    OptionAction
    On the alert record On the alert record, swipe to the right and tap Promote to incident.
    Promote to incident option.
    From the alert details page
    1. Tap to open the alert.
    2. Tap the action icon (Action icon).
      Promote to incident option.
    3. From the action sheet, select Promote to incident.
  4. On the confirmation dialog box, tap Yes to confirm that you want to promote the alert to an incident.
    The alert is promoted to a newly created incident. The Incident field on the alert is automatically filled with the new incident number.