Promote an alert to an incident
Create an incident if you think the alert poses a serious issue and must be taken care of.
Before you begin
Ensure that the alert is open, acknowledged, not a child alert, and that no incident is associated with the alert.
Role required: Responder, Manager, or Administrator
Procedure
- Access your instance using the Lightstep Incident Response mobile app.
-
On the tab bar, tap the alerts icon (
).
Tab Description My open List of all open alerts assigned to you or for which you are a part of the responder list. Unacknowledged List of all the unacknowledged alerts in your organization. All alerts List of all the alerts in the organization. Note: To view the details of an alert, tap the alert record. -
Promote an alert in one of the following ways:
Option Action On the alert record On the alert record, swipe to the right and tap Promote to incident. From the alert details page - Tap to open the alert.
- Tap the action icon (
).
- From the action sheet, select Promote to incident.
-
On the confirmation dialog box, tap Yes to confirm that
you want to promote the alert to an incident.
The alert is promoted to a newly created incident. The Incident field on the alert is automatically filled with the new incident number.