Update who is assigned an incident
Update who works on an incident. Change the assigned to user for an incident. Assign an incident to a specific user when the incident needs to be addressed by a particular user.
Before you begin
The incident must be in the open or work in progress state.
Role required: Responder, Manager, or Administrator
- Access your instance using the Lightstep Incident Response mobile app.
On the tab bar, tap the incidents icon ().
Incidents appear as a list under the following tabs:
Tab Description My open List of all open incidents assigned to you or for which you are a part of the responder list. Unassigned List of all the unassigned incidents assigned to your team. All incidents List of all the incidents in the organization.Note: To view the details of an incidents, tap the record.
- Tap to open the incident in the detailed view.
Tap the action icon ().
On the action sheet, select Update assigned to.
Note: If you have already selected a value for Assigned team, clicking Update assigned to lists only the members of that team. Otherwise, you will see a list of all the members in the organization.
Select a user and tap Submit.
The selected user is assigned the incident.