Update who is assigned an incident

Update who works on an incident. Change the assigned to user for an incident. Assign an incident to a specific user when the incident needs to be addressed by a particular user.

Before you begin

The incident must be in the open or work in progress state.

Role required: Responder, Manager, or Administrator

Procedure

  1. Access your instance using the Lightstep Incident Response mobile app.
  2. On the tab bar, tap the incidents icon (The Incidents icon on the Tab bar.).
    Incidents appear as a list under the following tabs:
    Tab Description
    My open List of all open incidents assigned to you or for which you are a part of the responder list.
    Unassigned List of all the unassigned incidents assigned to your team.
    All incidents List of all the incidents in the organization.
    Note: To view the details of an incidents, tap the record.
  3. Tap to open the incident in the detailed view.
  4. Tap the action icon (The Action icon).
  5. On the action sheet, select Update assigned to.
    Note: If you have already selected a value for Assigned team, clicking Update assigned to lists only the members of that team. Otherwise, you will see a list of all the members in the organization.
  6. Select a user and tap Submit.
    The selected user is assigned to the incident.